Privacy Policy

9Grah is a Vedic astrology platform accessible at www.9grah.xyz and affiliated domains, operated by Mohit Pandey("Company", "we", "our", or "us"), with registered correspondence address at Vikhroli West, Mumbai 400079, Maharashtra, India. For all legal and grievance matters, contact us at hello@9grah.com.

We provide AI-powered Vedic astrology readings, birth chart calculations, and related digital content and services ("Services") to users ("you" or "User").

This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use our Services. It is intended to comply with the Digital Personal Data Protection Act, 2023 (DPDP Act) of India, the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Consumer Protection (E-Commerce) Rules, 2020, and any other applicable Indian law.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and use of your information as described herein. If you do not agree, please do not use our Services.

We collect the following categories of personal data:

We use your personal data for the following purposes, each grounded in a lawful basis:

• Providing Services: Calculating your birth chart, generating astrological readings and reports, and facilitating chat sessions.
• AI processing: Your birth data, chart data, and conversation messages are processed by our proprietary AI model to generate personalised astrological insights. By using the Services, you consent to this AI-based processing.
• Account management: Creating and maintaining your account, verifying your identity via OTP, and managing your subscriptions and purchases.
• Product improvement: Analysing usage patterns, improving our AI models, refining the accuracy of astrological outputs, and developing new features.
• Training and research: We may use anonymised or aggregated data, as well as conversation transcripts (stripped of directly identifying information), to train, fine-tune, and evaluate our AI systems.
• Communications: Sending transactional emails (OTPs, purchase confirmations, reading reports), and, with your consent, marketing communications.
• Legal and safety: Complying with applicable laws, court orders, government requests, and protecting the rights, property, and safety of 9Grah, our users, and the public.
• Analytics and personalisation: Understanding how users interact with our Services to improve user experience and personalise content.

We do not sell your personal data to third parties. We may share your data in the following circumstances:

• Service providers and processors: We share data with trusted third-party vendors who assist in operating our platform, including cloud hosting providers, AI infrastructure providers, payment processors, email service providers, and analytics tools. These parties are contractually bound to process your data only as instructed and to maintain appropriate security.
• Legal obligations: We may disclose your data if required by law, regulation, court order, or governmental authority, or to protect the rights and safety of persons.
• Business transfers: In the event of a merger, acquisition, reorganisation, or sale of assets, your data may be transferred to the successor entity, subject to the same privacy commitments.
• With your consent: We may share your data for any other purpose with your explicit prior consent.

Some of our service providers are located outside India. By using our Services, you consent to the transfer of your data to such providers, who are required to maintain adequate data protection standards.

Our Services are powered by a proprietary AI model trained in Vedic astrology. You acknowledge and agree to the following:

• All astrological readings, predictions, interpretations, and recommendations generated through our platform are produced by an AI system and are provided for guidance, entertainment, and reflective purposes only. They do not constitute professional advice of any kind.
• AI-generated content may be inaccurate, incomplete, or unsuitable for your specific circumstances. We make no representations or warranties as to the accuracy, reliability, or fitness of any AI-generated output.
• You must not rely solely on any AI-generated reading when making decisions involving your health, finances, legal matters, personal relationships, or any other area of your life. You should consult qualified human professionals for such matters.
• We expressly disclaim all liability for any adverse outcomes, losses, or damages — direct, indirect, incidental, or consequential — arising from actions taken or not taken based on AI-generated content provided through our Services.
• The AI does not hold any professional licence, qualification, or certification in medicine, law, finance, psychology, or any regulated field.

We retain your personal data for as long as your account is active or as needed to provide you Services. We may also retain data for a longer period where required by law, for legitimate business purposes, or to resolve disputes and enforce agreements.

Conversation transcripts and reading data may be retained indefinitely in de-identified form for the purpose of AI model training and research.

Upon closure of your account, we will delete or anonymise your personal data within a reasonable period, subject to any legal retention requirements.

Subject to the Digital Personal Data Protection Act, 2023, and applicable Indian law, you have the following rights in respect of your personal data:

• Right to access: You may request a summary of personal data we hold about you and information about how it has been processed.
• Right to correction: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data, subject to our legal obligations and legitimate interests (including AI training on de-identified data).
• Right to withdraw consent: Where processing is based on consent, you may withdraw your consent at any time. Withdrawal will not affect the lawfulness of processing before withdrawal.
• Right to grievance redressal: You may raise a complaint with our Grievance Officer (see Section 11).
• Right to nominate: You may nominate another individual to exercise your rights in the event of your death or incapacity.

To exercise any of these rights, contact us at hello@9grah.com. We will respond within the timeframe required by law.

We implement reasonable technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include encryption in transit (TLS/HTTPS), access controls, and regular security reviews.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security and you provide your data at your own risk.

Our Services are not intended for children under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a child under 18 without verified parental consent, we will take steps to delete such data promptly. If you believe a minor has provided us with personal data, please contact us immediately.

We use cookies and similar tracking technologies for session management, authentication, and analytics. You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of our Services.

We use Google Analytics to understand how users interact with our platform. Google Analytics collects information such as your IP address, browser type, pages visited, and time spent on pages. This data is processed by Google LLC in accordance with Google's Privacy Policy. You may opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

We may from time to time use advertising and remarketing tools provided by Google (including Google Ads) and Meta Platforms (including Facebook Pixel). If and when such tools are active, they may set cookies or pixel tags on your browser to enable personalised advertising. You can manage your ad preferences via Google Ad Settings and Meta Ad Preferences.

In accordance with the Information Technology Act, 2000, the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, we have designated a Grievance Officer. If you have any complaints or concerns regarding the processing of your personal data, you may contact:

If your grievance is not resolved to your satisfaction within 30 days, you may escalate your complaint to the Data Protection Board of India once it is operationalised under the Digital Personal Data Protection Act, 2023. Information about the Board and how to file a complaint will be made available at the official government portal when the Board becomes operational.

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice on our platform. Your continued use of the Services after any such change constitutes your acceptance of the updated Privacy Policy.

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of the courts in India.